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Simon says is the interactive voice response system used in the ASI2000™ software.
The interactive voice response allows the airline customer the
opportunity to phone into the FIDS system and access the Flight Status
of their flight. This system utilizes a separate computer or an
existing computer on the FIDS network, all that is required is a modem
for each line you wish to support.
Currently IVR has the following options:
Search By Flight Number using the key numbers
on the phone keypad.
Listen to all available Arrivals Flight Status
Listen to all available Departures Flight Status
Search by Airlines
Search by City
Voices can be customized to either Male or
Female Speaking
An example of how the interactive voice system is below:
- A customer dials into the Airports IVR phone system.
- The IVR system receives your call and you are
greeted and given a list of options to pick from.
- You select the option to search by flight number.
- You enter your flight number into the phone keypad
and press #.
- The IVR system responds with the flight carrier,
flight number, departure time, and flight status.
- The user hangs up or his the # key to return to the
main menu.
- This is a simple example and the menu structure may
be configured in any way that the airport desires.
For a working example of the Interactive Voice Response system please
call the following number:
1-(970)-544-3187.
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